NEW PATIENTS-WHAT TO EXPECT
Expect a Lot
Get a Lot
Our veterinarians and staff are dedicated to providing the highest quality of service and care to all species who come through our doors. Whether you have a dog or cat, bird, rabbit, rodent, ferret, or reptile, new patients are always welcome at our hospital. We cater to animals of all kinds, sizes, and genders, and from all “walks of life”, from working animals (such as service dogs that assist the blind and deaf) to breeding animals (such as birds from an aviary). Our hospital is Americans with Disabilities Act (ADA) compliant so is easily accessible for both owners and pets who are disabled.
Appointment and Cancellation Policies
Except in the case of a veterinary emergency, we ask that you please call ahead to schedule an appointment. This will ensure timely care for you and your pet. If this will be your pet’s first visit to our hospital, please be sure to bring any previous pet health records you may have. You may also have records sent to our office. Regular office visits are accepted six days a week, Monday through Saturday. Sunday appointments can be arranged directly with the veterinarian.
Though we request that you schedule an appointment ahead of time, walk in patients will also be accepted if they are willing to wait. Please call 914-771-PETS (7387) to schedule an appointment with one of our veterinarians. If for any reason you are unable to keep your appointment, kindly notify us 24 hours in advance. This will enable us to be available for other pets in need. We recommend that you complete the new client form prior to your appointment. We have provided you with convenient online forms. Download, complete, and bring the New Patient Form to us at the time of your appointment. This way you can focus on your pet's needs during your visit. We look forward to meeting you both!
Monday through Friday 8:30am-6:00pm
Payment is due at the time services are rendered. We accept cash, personal check, and all major credit cards including Mastercard, Visa, American Express, and Discover.
We also accept Care Credit which is a healthcare financing credit card. You should contact their website at the link provided to find out more information about the criteria for applying.If you already have an account, you can pay by selecting the button below"
There are also pet insurance plans that are available. You should contact these plans directly to receive specific information in regard to the purchase of these plans and their specific coverage. With these plans, it is your responsibility to pay us first and received reimbursement from the insurance company. Some examples are the following:
Pet Medical Boarding and Bathing
We are pleased to offer limited medical boarding for cats, dogs, birds, and the many other species we treat. Since we are a veterinary hospital, we do try and give priority to our patients who need special attention or who require ongoing medical care and treatments. We also have a dedicated grooming room on-site. Whether it is just a hygienic bath and nail trim or a medical bath for a skin ailment, we offer you in-house bathing services. If your pet is boarding, you can take advantage of the opportunity to bathe him during his stay so that he returns home clean and happy.
Pet Pharmacy and Pet Food
We have a comprehensive pet pharmacy on-site for your convenience. We carry a wide range of medications as well as prescription and maintenance pet food diets. If there is something specific that we do not stock and you would like us to order, please do not hesitate to ask.