FREQUENTLY ASKED QUESTIONS AND ANSWERS
Let's Get All the Facts Straight
We are a brand new, full-service, state-of-the-art, veterinary hospital located in the center of Eastchester, New York. We opened in December of 2013, and are owned and operated by two highly experienced veterinarians having a combined experience of over 50 years practicing veterinary medicine. We see all types of animals, including but not limited to, dogs, cats, birds, reptiles, and small mammalian pets such as ferrets, rodents, and rabbits. We also treat injured wildlife.
Where Are You Located?
What Are Your Hours of Operation?
We are located in the heart of Eastchester, New York in close proximity to major highways and parkways including the Sprain Parkway, Saw Mill River Parkway, Hutchinson River Parkway, and NYS Thruway.
We are a gray building directly on White Plains Road in Eastchester--309 White Plains Road just south of Fisher Rd. We are across from a True Value Hardware and next door to a dentist's office. There is ample on-site parking. Please park on the side abutting the building.
We are open Monday through Friday 8:30 am-6:00 pm and Saturdays 8:30 am-1:00 pm. Sunday appointments and appointments outside of our regular business hours are only available by prior arrangement with one of our veterinarians.
Emergencies will always take priority. During regular business hours, we encourage you to call ahead, but, in cases of true emergencies, if this is not possible, you should just come in and we will attend to you and your pet as quickly as is feasible.
Who Are Your Veterinarians?
Our veterinarians, Drs. Lester Sills and Zsach Ben Adi, are two seasoned doctors who have combined experience of over four decades. They have been serving pets and their owners in Westchester County for over twenty five years.
And, to dispel any misinformation that has been heard or falsely circulated, Dr. Sills has not retired or "hung up his sneakers"-- he is still practicing with enthusiasm and compassion and claims the co-ownership of a brand new animal hospital in Eastchester, New York called Petchester Veterinary. And, no, Dr. Ben Adi has not moved to Israel. He still resides in New York and works in Westchester County, New York and is a co-founder of Petchester Veterinary.
What Kinds of Services Do You Offer?
We offer most services offered in a full-service hospital. We have an on-site pharmacy, food and pet supplies, clinical diagnostic laboratory, digital radiography, ultrasound, soft tissue and orthopedic surgery, animal dentistry, pet dermatology, cancer therapy, urgent care services, euthanasia, medical bathing and boarding.
We are general practitioners and are a one-stop treatment facility--we serve as your pediatrician, surgeon, internist, dermatologist, oncologist, emergency doctor, radiologist, ultrasonographer, gereontologist, gastroenterologist, cardiologist, neurologist, urologist, etc. All here under one roof.
Outside Of Regular Operating Hours, Who Shall I Call In Cases Of Emergencies?
If you encounter an emergency after regular operating hours, you should contact the nearest veterinary emergency center closest to you.
These emergency clinics offer 24 hours, 7 days a week services. We recommend the following emergency clinics:
What Are Your Payment Options?
Payment is requested at the time that services are rendered. This is necessary so that we can continue to provide quality care to you and your pets. We accept cash, check, Visa, Mastercard, American Express, and Discover.
Pet insurances are available for purchase but these are reimbursement plans where you are required to pay the veterinarian first, and, then, be reimbursed by the insurance company.