APPOINTMENT POLICIES, PAYMENT OPTIONS, CLIENT COURTESIES
"Dogs come when they are called; cats take a message and get back to you later." -Mary Bly
Please Call or Text 914-771- PETS (7387) Prior to Coming In
Appointment and Cancellation Policies
Except in the case of a veterinary emergency, we ask that you please call ahead to schedule an appointment. This will ensure timely care for you and your pet.If this will be your pet’s first visit to our hospital, please be sure to bring any previous pet health records you may have. You may also have records sent to our office. Regular office visits are accepted six days a week Monday through Saturdays. Sunday appointments can be arranged directly with the veterinarian.
Though we request that you schedule an appointment ahead of time, walk in patients will also be accepted if they are willing to wait and will be charged a supplemental $50.00 walk-in fee. Please call or text 914-771-PETS (7387) to schedule an appointment with one of our veterinarians. If for any reason, you are unable to keep your appointment, kindly notify us 24 hours in advance. This will enable us to be available for other pets in need. We recommend that you complete the New Patient Form prior to your appointment. We have provided you with convenient online forms that you may download, complete, and bring the form to us at the time of your appointment. This way you will be able to focus on your pet's needs during your visit. We look forward to meeting you both.
Payment is due at the time services are rendered. We accept cash, personal check, and all major credit cards including Mastercard, Visa, American Express, and Discover.
We also accept Care Credit which is a healthcare financing credit card. You should contact their website at the link provided to find out more information about the criteria for applying. If you already have an account, you may pay your care credit charge by pressing the Pay with Care Credit button above.
There are also other pet insurance plans that are available. You should contact these plans directly to receive specific information in regard to purchase of these plans and their specific coverage. These are reimbursement plans which require you to pay the veterinarian first and then receive reimbursement from the insurance plan. Some examples are the following:
We will try, in most situations, to provide you with a verbal or written estimate for services and will discuss with you various treatment options to decide together what will be most feasible. We pride ourselves on our collaborative care and want to make the best decisions for you and your pet. Petchester Veterinary is happy to offer reduced payment courtesies to active military personnel, local police and fire department employees, multiple pet households, senior citizens, disabled/service animals (we are ADA (American Disability Act) compliant) and animal volunteer organizations such as animal rescue groups and nature centers. Please inquire at our reception desk.
Hours of Operation